Inpatient Care Project

Report - 9 February 2017

In 2016, local residents told us that they were concerned about the care their friends and family received whilst staying in local hospitals.

Key Findings

We investigated these concerns between June and July 2016. We found:

91% of patients told us they trust the doctors taking care of them in both St Helier and Epsom Hospitals.
89% of patients trusted their nurses.
1 in 10 patients said that they felt there were not enough nurses on a weekday, rising to 1 in 5 patients when asked the same question about nursing staff levels at the weekend.
Just under 50% of all patients surveyed said that they had been bothered by noise at night on the ward.
We also received a number of complaints about the cost and availability of the use of the hospitals' TV/entertainment systems.

Read the full report to see what patients said and our recommendations to address their concerns.

Downloads

If you need this report in a different format, please email info@healthwatchsutton.org.uk or call 020 8641 9540.

File download

Inpatient Care Report

Download (PDF 1.58 MB)

Epsom and St Helier Hospital follow-up

Download (PDF 404 KB)

Report: People's experience of GP services in Sutton

24 September 2024

Earlier this year, Healthwatch Sutton carried out a survey of Sutton residents about their recent use of GP services.
Thank you to those who completed the survey, and to the organisations and surgeries which helped share it.
The results showed that Sutton residents tended to have a positive experience of care at their surgery, but there were a variety of challenges around accessing that care.

Find out more

Report: Children's mental health worse since Covid

3 October 2023

We surveyed over 1,000 Sutton children aged 9 to 11 about their mental health and wellbeing, and compared the results with the same survey conducted just before the pandemic. Their mental health now is worse – over half have had trouble sleeping.