Patient Reference Group
Most GP practices in Sutton now have a PPG (Patient Participation Group) where patients meet to provide feedback on the practice’s services. Each PPG also sends delegates to the PRG (Patient Reference Group), which hears relevant speakers and gives feedback about services across Sutton. The PRG meets once every two months, and each meeting covers different healthcare topics chosen by the delegates. Speakers tend to come from the NHS or other organisations, including charities and voluntary groups, which have a role in providing healthcare in Sutton. Healthwatch supports the PRG by booking rooms, taking minutes, inviting speakers and so forth. Anyone registered with a GP in Sutton can join their GP practice’s PPG and the PRG.
Information services
We regularly post information on Facebook and on X/Twitter. We send out a monthly email newsletter about our work and other health issues relevant to local people. We post out a twice-yearly printed newsletter to people who don’t have email.
Integrated Neighbourhood Teams
Local GPs and community groups in Sutton meet regularly in Integrated Neighbourhood Teams. We attend these meetings as a key part of liaising with local NHS and voluntary sector colleagues.
Outreach sessions
We regularly attend a wide range of community events to promote our work and get feedback from local people about health and care services in Sutton.
