1. Our Board Meeting - January 2017

    Report -

    Find out what happened at our Board meeting.

  2. Inpatient Care Project

    Report -

    In 2016, local residents told us that they were concerned about the care their friends and family received whilst staying in local hospitals.

  3. Four things your pharmacist can help you with

    Advice and Information -

    With increased pressure on NHS services across the country, pharmacists have a vital role to play in helping people manage their health.

  4. Our Board Meeting - March 2017

    Report -

    Find out what happened at our Board meeting.

  5. Our Board Meeting - May 2017

    Report -

    Find out what happened at our Board meeting.

  6. Annual Report 2016-17

    Annual Report -

    Find out what we got up to, and how your views helped to shape local health and social care services in 2016/17.

  7. Our Board Meeting - July 2017

    Report -

    Find out what happened at our Board meeting.

  8. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  9. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  10. Our Board Meeting - September 2017

    Report -

    Find out what happened at our Board meeting.

  11. Our Board Meeting - November 2017

    Report -

    Find out what happened at our Board meeting.

  12. Healthwatch Sutton Newsletter - Winter 2017-18

    Report -

    2017 has been a busy year of change at Healthwatch Sutton.

  13. GPs: answers to questions patients ask most often

    Health advice -

    One of the comments we most often hear about the NHS is that people are unhappy with their local GP. Here we comment on the topics patients most often raise with us.

  14. Children's mental health: the action we're taking

    Healthwatch Sutton news -

    We're pushing for change after our worrying report from the autumn.

  15. We're working to make GPs more accessible to disabled people

    Healthwatch Sutton news -

    Our project aims to improve GP services for those with specific communication needs.

  16. Pharmacists step in to help out overwhelmed GPs

    Health and care news -

    Pharmacists will be able to prescribe treatments for common ailments

  17. Current projects

    Page -

    Much of our work consists of projects which last for some months or less than a year

  18. Ongoing work

    Page -

    We provide various ongoing services, as well as short-term projects.

  19. Our reports

    Page -

    We regularly publish reports on local health and care services.

  20. Find the NHS service you need

    Page -

    In the past, patients accessed almost all NHS services through their GP. Now things are changing. Here's a quick guide.

  21. Advice about accessing NHS services

    Page -

    How can you access NHS services? What services exist, and are you entitled to use them? What are your rights?

  22. Advice about health and care costs and benefits

    Page -

    Most NHS services are free, but you may have to pay for care services.

  23. Problems with GPs, dentists, opticians and pharmacists

    Page -

    You can complain to the NHS body which funds the service

  24. Problems with hospitals

    Page -

    Each hospital has a PALS service where you can make your complaint.

  25. Formal complaints about the NHS

    Page -

    You can make a formal complaint about any service funded by the NHS.

  26. Improving GP access for disabled people - update

    Healthwatch Sutton news -

    We're working on a project to improve access to GPs for certain groups of disabled people.

  27. Help us improve local health and care services: become a trustee

    Healthwatch Sutton news -

    We're looking for people to become trustees of Healthwatch Sutton and help provide strategic direction for our work.

  28. St Helier maternity unit criticised by watchdog

    Health and care news -

    CQC assessment highlights shortcomings

  29. Conference aims to improve cancer outcomes for black and ethnic minority people

    Health and care news -

    Conference with speakers and workshops - 3 July, Croydon

  30. Tell us about your experience of GP services

    Healthwatch Sutton news -

    We want to get an up-to-date picture of what's happening in local GP surgeries. Please complete our survey.

  31. Code of Conduct policy

    Policy -

    You can download our policy below.

  32. Complaints policy

    Policy -

    You can download our policy below.

  33. Confidentiality policy

    Policy -

    You can download our policy below.

  34. Data Protection policy

    Policy -

    You can download our policy below.

  35. Environmental policy

    Policy -

    You can download our policy below.

  36. Health and Safety policy

    Policy -

    You can download our policy below.

  37. Online Engagement policy

    Policy -

    You can download our policy below.

  38. Travel and Expenses policy

    Policy -

    You can download our policy below.

  39. Trustee Agreement

    Policy -

    You can download this document below.

  40. Dental charges up again - why we're concerned

    Health and care news -

    Many people can't afford even NHS charges

  41. Conflict of Interest policy

    Policy -

    You can download our policy below.

  42. Board meeting, May 2024

    Event -

  43. Enter and View policy

    Policy -

    You can download our policy below.

  44. Whistleblowing policy

    Policy -

    You can download our policy below.

  45. Equality, Diversity and Inclusion policy

    Policy -

    You can download our policy below.

  46. Equality, Diversity and Inclusion statement

    Policy -

    You can download our statement below.

  47. Board papers, January 2024

    Board minutes -

    Find out what happened at our board meeting