1. CQC cancels registration of Wallington’s Tordarrach Nursing Home

    News -

    A nursing home in the London borough of Sutton has had its registration cancelled by the Care Quality Commission - effectively closing it down.

  2. Annual Report 2018-19

    Annual Report -

    We're proud to present our Annual Report showcasing our achievements from the past year.

  3. Improving health and care for Sutton residents

    News -

    A major plan to improve the health and care of residents in Sutton has been launched.

  4. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  5. Making a complaint about social care services - what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  6. Speak up and help improve social care in Sutton

    News -

    We all value social care support, but let's make it even better this year. Tell us about your experiences of health and social care, and the changes that you would like to see made locally, in our online survey. #SpeakUp2020.

  7. Enter and View - Crossways Nursing Care Home

    Report -

    In October 2019, we used our statutory powers to 'Enter and View' Crossways Nursing Care Home, as part of our Care Homes Project.

  8. Snapshot 2 - 2020 Report

    Report -

    An overview of local people's views and awareness of change in health & social care in Sutton.

  9. Healthwatch Sutton releases second snapshot report taking a close look at health and care services in Sutton

    News -

    Today, we publish a report looking at local people's views and awareness of change in health and social care services in Sutton.

  10. Our Annual Report 2019-20

    Report -

    Last year, Healthwatch Sutton supported over 1,600 people to share their story about health and social care in Sutton.

  11. How should social care support you?

    Advice and Information -

    People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to new guidelines.

  12. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  13. NHS reorganisation aims to integrate health and care services

    News -

    From Friday 1 July, major changes have taken place in NHS organisation. The aim is to bring together staff from local councils and the NHS, including GP teams and hospitals, to work more effectively together to plan and deliver local services.

  14. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  15. Meet the people using their voice to make a difference to care of others

    News -

    Five people and groups have been shortlisted for a national award that celebrates local people who, through their dedication, have helped improve health and care for their community.

  16. Let's make support work for everyone

    Report -

    A meeting was held on 28th June 2016, to find out what people think about support work for people with learning disabilities.

  17. Mystery Shopping Report - GP registration for people without a fixed address

    Report -

    Earlier this year, our Healthwatch Sutton Mystery Shoppers contacted GP surgeries across the London Borough of Sutton, to find out whether it would be possible for a person without a fixed address to register with their local GP.

  18. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  19. The Accessible Information Standard - what you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here's some key information about the accessible communications you should expect from services.

  20. Your care, your way - Join Healthwatch's new campaign

    News -

    Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

  21. What medical support are you entitled to if you're new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register with a GP.

  22. We're working to make GPs more accessible to disabled people

    Healthwatch Sutton news -

    Our project aims to improve GP services for those with specific communication needs.

  23. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.