1. Snapshot 1: An overview of local Health and Social care services in Sutton

    Report -

    In early 2018, we asked residents to complete a short 12 question survey (Take 5) to capture their thoughts on potential changes to health and social care services in Sutton. This report contains the analysed data of these responses.

  2. Would you rather be treated by a fallible human or a compassionless robot? Healthwatch explores people's views on the NHS at 80 and beyond

    News -

    In the 70th much celebrated year of the NHS, Healthwatch is turning its attention to the future, asking the public some big questions about what they want health and care in England to look like.

  3. Healthwatch Sutton release snapshot report looking at health and social care services in Sutton.

    Healthwatch Sutton news -

    The last 12 months has been a period of planning and implementing significant changes to services in Sutton, especially regarding potential changes to NHS services.

  4. Health Support and Voluntary Groups invited to have your say on Sutton Health and Care Programme

    News -

    The Sutton Health & Care Programme Team have been working to integrate services for Sutton residents.

  5. Improving health and care for Sutton residents

    News -

    A major plan to improve the health and care of residents in Sutton has been launched.

  6. Have your say on Epsom & St Helier proposals

    News -

    Your local NHS is consulting on proposals to invest in both Epsom and St Helier hospitals to build a new specialist emergency care hospital at Epsom, St Helier or Sutton hospital.

  7. Help design a GP service that works for you

    News -

    Share your views with us and make a difference to your local GP service. You'll also be in with a chance to win £100 worth of vouchers!

  8. Changing your GP service survey report

    Report -

    In March 2020, we asked you to tell us what you thought about changing GP services in the Borough. Here is what we found:

  9. Shaping GP services in Sutton

    News -

    Earlier this year, we asked you to tell us what you thought about changing GP services in Sutton. Find out what you told us in our new report.

  10. Patient feedback on experiences of remote consultations & digital prescriptions

    Report -

    The COVID-19 pandemic has forced the majority of GP consultations to take place remotely, as well as an increase in electronic prescriptions. We captured patients' views on their recent experiences of using these services.

  11. Report: Experiences during the Covid pandemic

    Healthwatch Sutton report -

    Before the lockdown, we created a short survey to find out your views and understand the impact the coronavirus pandemic was having on you, your family and friends. Our new report captures your experiences as the pandemic unfolded in Sutton.

  12. Think you need to go to A&E? Call NHS 111 first

    Advice and Information -

    The NHS is providing a new and convenient way for you to access urgent care from 1 December. Find out what this means for you and your loved ones.

  13. What do you think would help improve your physical & mental health? Tell us what you think and we'll give you £20!

    News -

    We're looking for residents who live in St Helier, The Wrythe & Wandle Valley who have diabetes, or who are at a higher risk of developing diabetes to take part in a telephone interview.

  14. Delivering mental health care that works for our communities

    Blog -

    Much has been written about the impacts of the pandemic, and the challenges the NHS has faced over the past 14 months. We know that there are important lessons to be learnt and that the effects will be felt for some time to come.

  15. Extra GP appointments are available for busy Sutton patients this winter

    News -

    Sutton residents can now see an NHS GP more conveniently this winter, with appointments available 8 'til 8, 7 days a week.

  16. Sutton GP Surgery rated Inadequate

    News -

    A Sutton practice has been rated as Inadequate overall by the Care Quality Commission.

  17. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  18. Jubilee Health Centre Enter and View 2016

    Report -

    We used our statutory powers to 'enter and view' Jubilee Health Centre, in Wallington to see how services were being provided.

  19. GP Access

    Report -

    Throughout 2013, Healthwatch Sutton members reported that they found accessing their GP increasingly difficult.

  20. Sutton practice jumps from Inadequate to Good

    News -

    The Care Quality Commission has rated Sutton's Dr Hafeez and Partner practice as Good overall. Previously it was in special measures and rated Inadequate.

  21. Patient Participation Groups (PPGs) at GP Surgeries

    Advice and Information -

    We are always looking at ways to strengthen the 'voice' of local people and that includes ensuring that there are opportunities for Sutton patients to participate in and influence decision making.

  22. Mystery Shopping Report - GP registration for people without a fixed address

    Report -

    Earlier this year, our Healthwatch Sutton Mystery Shoppers contacted GP surgeries across the London Borough of Sutton, to find out whether it would be possible for a person without a fixed address to register with their local GP.

  23. High risk of flu in Sutton as only 44% of 'at risk' adults are protected against virus

    News -

    In Sutton, doctors are encouraging 'at risk' adults, such as pregnant women and those with long-term conditions to get their flu jabs this winter.

  24. Healthcare professionals encourage those over 65 in Sutton to get their flu jab before temperatures drop!

    News -

    In Sutton, doctors are encouraging those aged 65 and over to get their flu jab this winter.

  25. Four questions to get the most out of conversations with your Doctor

    Advice and Information -

    Feel in control of your healthcare with these four questions and make a decision that's right for you.

  26. Where can I go for help when I'm ill in winter?

    Advice and Information -

    Feeling unwell? Read on for advice about where you can go for help with your health during the winter months.

  27. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  28. Primary Care Networks - Changing your GP service

    Health and care news -

    The way GPs provide health services is changing. GP surgeries are working together in Primary Care Networks to provide a wider variety of services at a broader range of times in Sutton.

  29. Local GPs warn "don't wait to seek medical help if you need it"

    News -

    GPs in South West London have launched a new campaign to persuade the public to seek the urgent care and treatment they need.

  30. Snapshot 2 - 2020 Report

    Report -

    An overview of local people's views and awareness of change in health & social care in Sutton.

  31. Healthwatch Sutton releases second snapshot report taking a close look at health and care services in Sutton

    News -

    Today, we publish a report looking at local people's views and awareness of change in health and social care services in Sutton.

  32. Our Annual Report 2019-20

    Report -

    Last year, Healthwatch Sutton supported over 1,600 people to share their story about health and social care in Sutton.

  33. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices and Traverse, Healthwatch England have put together some tips on how to get the most out of the virtual health and care appointments for patients and health and care professionals.

  34. What's your experience of remote consultations & digital prescriptions?

    Blog -

    The COVID-19 pandemic has forced the majority of GP consultations to take place remotely, as well as an increase in electronic prescriptions. We asked patients about their recent experiences of these services to find out how they are working.

  35. GP Data for planning and research collection: what you need to know

    Advice and Information -

    The NHS is making some changes to how it collects and uses patient data. To make sure you're clued up, read some frequently asked questions about the upcoming GP Data for planning and research collection below.

  36. Report: Patient experience accessing GPs

    Healthwatch Sutton report -

    This report shares insights from our work done in Sutton to understand patients' experiences of accessing appointments and consultations with their GP practices since March 2020.

  37. What medical support are you entitled to if you're new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register with a GP.

  38. NHS reorganisation aims to integrate health and care services

    News -

    From Friday 1 July, major changes have taken place in NHS organisation. The aim is to bring together staff from local councils and the NHS, including GP teams and hospitals, to work more effectively together to plan and deliver local services.

  39. Fall in patient satisfaction with GPs

    News -

    The latest GP patient survey shows that overall satisfaction with services has fallen and more people are avoiding making an appointment. Read Healthwatch England's response.

  40. 'Referrals black hole’ - new findings of people’s experiences of GP referrals

    Health and care news -

    New research from Healthwatch England suggests it can be hard for some people to get a referral from their GP to another NHS service. One in five people they spoke to with a GP referral for specialist care had bounced back to general practice. Healthwatch England are calling for more to be done to understand people’s experience of getting a referral.

  41. Help with Long Covid still available

    Health advice -

    Still not fully recovered 4 weeks or more after having Covid? Help is available.

  42. GPs: answers to questions patients ask most often

    Health advice -

    One of the comments we most often hear about the NHS is that people are unhappy with their local GP. Here we comment on the topics patients most often raise with us.

  43. We're working to make GPs more accessible to disabled people

    Healthwatch Sutton news -

    Our project aims to improve GP services for those with specific communication needs.

  44. Pharmacists step in to help out overwhelmed GPs

    Health and care news -

    Pharmacists will be able to prescribe treatments for common ailments

  45. Tell us about your experience of GP services

    Healthwatch Sutton news -

    We want to get an up-to-date picture of what's happening in local GP surgeries. Please complete our survey.

  46. Improving GP access for disabled people - update

    Healthwatch Sutton news -

    We're working on a project to improve access to GPs for certain groups of disabled people.