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Your spotlight on local services

Rapid Access Doctor - New service launched


Following successful pilots in Kingston and Sutton earlier in the year, the six south west London Clinical Commissioning Groups have been working together to commission a new, “rapid access doctor” service.

GPs will attend patients with urgent, but non-life threatening, healthcare needs at home following referral from the London Ambulance Service (LAS). These referrals are made either by paramedics on-scene or via a telephone assessment by LAS clinical staff.  The patient will be treated safely at home by the GP and referred on as needed to other health and social care services.  70% of patients seen by the pilot service in Sutton did not need to attend A&E or be admitted to hospital as an emergency.  This is better for patients but also helps free up our local emergency services for those patients who are critically ill.

The service is being rolled out across south west London – it has been launched in Kingston, Merton, Richmond, Sutton and Wandsworth (pictured above) and will be followed by Croydon in the coming weeks.

Dr Chris Elliott, Chief Clinical Officer for NHS Sutton CCG and Senior Responsible Officer for South West London Collaborative Commissioning said:

“I am delighted that our six local CCGs have worked together to commission and launch this innovative new service across south west London.  Not only is it better for patients who will receive safe, high quality care at home, where appropriate, rather than being rushed to hospital, but it will mean that all patients across south west London have access to the same high quality rapid access doctor service that patients in Sutton and Kingston have already benefitted from.”

Lucas Hawkes-Frost, Assistant Director of Operations (South West) for London Ambulance Service said:

'”This is an initiative that the London Ambulance Service is very excited to be involved in, which will allow ambulance crews and other clinicians to care for more patients in the south west without the need for a trip to A&E. This project also stands to improve the links between health professionals across the area; we very much look forward to this partnership.”